Privacy Policy
This Privacy Policy explains how Posh Wash Detail Pty Ltd ("Posh Wash", "we", "us", "our") collects, uses, stores, and discloses personal information about visitors to this website and our customers. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We collect the following types of personal information:
- Contact details — name, mobile number, email address, and suburb when you request a quote or book a service.
- Vehicle information — the year, make, and model of your vehicle, and any condition notes you share with us.
- Payment information — when you pay for a service, payment is processed by Stripe. We do not store full card numbers on our systems.
- Service history — records of services you have booked with us, including dates, before/after photos, and notes from our technicians.
- Website usage — standard web analytics including pages visited, approximate location, device type, and referrer, collected via Google Analytics and Cloudflare.
2. How we use your information
We use your personal information to:
- Provide quotes, schedule appointments, and deliver detailing services to you.
- Contact you about your booking, including reminders and follow-ups.
- Send invoices and process payments.
- Improve our website, services, and customer experience.
- Send occasional marketing communications about new services or offers — you can opt out of these at any time by replying STOP or contacting us.
- Comply with our legal and tax obligations.
3. Who we share your information with
We share your personal information only with the service providers we use to run the business:
- Go High Level (GHL) — our customer relationship and booking platform.
- Stripe — payment processing.
- Google — analytics, our business profile, and email (Gmail/Workspace).
- Cloudflare — website hosting and security.
- Meta (Facebook/Instagram) — advertising, where applicable, with hashed identifiers.
We do not sell your personal information to third parties.
4. Photos of your vehicle
We routinely photograph vehicles before, during, and after detailing for quality control, internal training, and occasional marketing use (social media, our website). Photos do not include identifying details such as registration plates unless you have given explicit permission. If you do not want photos of your vehicle used for marketing, let us know before or during your booking.
5. Data retention
We keep your personal information for as long as you remain an active customer, and for a minimum of 7 years thereafter to meet our legal and tax obligations under Australian law. You can request deletion of non-essential data at any time.
6. Your rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, subject to our retention obligations.
- Withdraw consent for marketing communications.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, email us at [email protected].
7. Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access — including encrypted connections (HTTPS) on this website, access controls on our customer database, and payment processing through PCI-DSS compliant providers (Stripe).
8. Cookies
This website uses cookies for analytics and for advertising attribution. You can block cookies in your browser settings, but some site features may not work as expected.
9. Children
Our services are not directed at children under 18 and we do not knowingly collect personal information from minors.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when changes were made. Material changes will be communicated by email to active customers.
11. Contact us
Questions about privacy or this policy:
Posh Wash Detail Pty Ltd
29 Vasey Esplanade, Trinity Beach, QLD 4879
Email: [email protected]
Phone: 0489 275 894
12. Complaints
If you are not satisfied with how we have handled your personal information, you can lodge a complaint with the Office of the Australian Information Commissioner: www.oaic.gov.au.